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Faq
Answers to frequently encountered problems!
  • About the price list on webiste
    The price list on website is just for Retail,if you need in batch,please contact us for a better price.
  • How do I make a purchase?

    You can go to the products page for a on line order or sent email to us for a order.

    We've tried to make shopping on www.run-leader.com as easy as possible.

    Once you have found an item, select your interest and use the 'Add to Cart ' button.

    After adding your item to the basket, your interest products will automatically be sent to the cart.

    Review the items in your cart by selecting the 'My Cart”. You can add or delete items from your card.Then click checkout to complete your order.

  • What payment methods does Run Leader accept?

    Run Leader accepts payment via Bank Transfer and PayPal,West Union

  • What does my Order Status mean?

    Detailed orderstatus explanations are available.Go to the Order Statuspage - now you can View Order Status as a either a Registered Customer or anExpress Checkout Customer, if you have a saved profile.

  • How can I know if an item is in stock?

    As amanufacturer, Most of products are in stock. If it is out of stock,it is fastto produce ok soon. So please do not worry about it.

  • Do you support the OEM and ODM service?

    Yes,more detailsyou can contact us via Email,MSN,SKYPE,Telephone.

  • Do you offer special prices for dealers/wholesalers?

    Yes,the price will be a little better than theones advertised online.

  • If I do not see something on your website, can you special order it?

    This usuallydepends on the item itself, please contact us via Email,MSN,SKYPE,Telephone. Arepresentative will be able to give you information about your specificproduct.

  • How do I find what is the most suitable one for me?

    Please check your enginetype,gasoline,diesel or electric motors,and each type has the correspondingproduct.Then choose the function you want,such as total hour can bereset,partial hour can be reset,waterproof,inductive,wireless vibration,recordRPM,4 stroke or 2 stroke.etc.All can be easily found in the sort.

  • Do you charge sales tax for orders shipped to worldwide?

    No,Run Leader isnot obligated to collect sales tax.Taxes are calculated according to yourshipping destination.

  • Is it safe to use my paypal acocunt online on www.run-leader.com?

    Your personalonline security is very important to us. We use the latest SSL encryptiontechnology to store and safely transmit your personal and sccount informationthrough our systems. All orders are processed through a secure checkout system.Additionally, for your safety and protection, we will confirm that the billingaddress you provide matches the address on file with your credit card companyor same as the address register on paypal..

  • Can I change my shipping address after my order has been dispatched?

    Once an order hasbeen dispatched we are unable to change the destination.So you need to tell usthe new shipping address immediately before we delivery it.

  • Can I add items to an existing order?

    It is impossibleto add items to a completed order.You only can add items before paying.

  • How will I know you received my order?

    Once you haveplaced your order you will receive an email confirming that it has beenreceived.

  • Can I track my order?

    Yes,aftershipping,we will send you the tracking number,you can check it on the website.

  • )Where is my order?

    We aim todispatch all orders within 24 hours. Estimated delivery times are to be used asa guide only and commence from the date of dispatch. Run Leader is notresponsible for any delays caused by destination customs clearance processes.

    Once your orderhas been dispatched, you will receive an email advising you that your order ison its way.

  • How about the guarantee?

    Every product warranty oneyear. If you received an incorrect, damaged, defective, or item not asdescribed, please contact us immediately.,and send us the pictures.We will sendyou a replacement or refund.

  • How will I know when I have been refunded?

    Once we havereceived your returned item(s) and confirmed that the above requirements havebeen met, you will receive an email notification advising you that the statusof your order has been canceled. At this point you will also have beenrefunded.

    Please note thatthe refund can take up to 10 days to appear in your account.

  • How about the shipping?

    1.Usually we shipthe package by Singapore post,normally, it will take 15-35 business days arrive.Also,weship the package by DHL,TNT,it will take 5-10 business days arrive.(Sat. &Sun. & Public holiday excluded.)

    2. Items aregenerally shipped out with 1-3 business day after your payment has been cleared(Sat. & Sun. & Public holiday excluded.)

    3. Note: We hopeit arrives on time but since this is an international delivery, shipping timewill be highly depended on the logistics company and local weather,customs/duties, postage, hope youunderstanding.

    4 If you have notreceived your items within 30 days from payment, please contact us. We willtrack the delivery information and get back to you as soon as possible with areply. Our goal is customer satisfaction.

    5.Please fill incomplete consignee name & delivery address & contact information.

  • Is my personal information kept private?

    Please be assuredthat your personal information is kept private and confidential and at no pointwill we rent or sell this.